Debt Representative
Salary: £20,500 - £22,000
Hours: Monday – Friday 9 am – 5:30 pm
Overview -
We are looking for a self-motivated individual to join our Debt Recovery team, working in a supportive, team-orientated, and customer-driven environment.
We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
Responsibilities Include:
- Effectively handle all calls (inbound and outbound), to maximise cash collection, demonstrating effective and efficient communication skills.
- To maximise cash collection whilst providing excellent customer service by handling calls, resolving queries, and negotiating payment plans.
- Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
- Ensure all Credit Control report work is completed within the accuracy standards of the department without the need for supervision or assistance.
- Contribute to the achievement of team and operational targets.
- Ensure that all customer interactions and internal processes adhere to the principles of Consumer Duty and all other regulatory standards
About you
You will be at your best when you are helping customers by delivering exceptional service.
Ideally, you will:
- Be a strong and confident communicator with the ability to adapt your style to each customer.
- Have strong negotiation skills.
- Be able to handle difficult calls.
- Be energetic and have a positive approach to problem-solving
- Be able to remain motivated in a changing working environment.
- You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
- Need a broadband upload and download speed of at least 5 Mbps. If you’re not sure what your internet speed is, you can check it by ‘googling’ internet speed test and selecting the ‘Run Speed Test’ button.
Desirable Skills:
- 5 GCSE passes including Maths and English – Grade C (or equivalent)
- Experience working in a contact centre or customer service environment
- Basic knowledge of insurance products and principles.
Job Types: Full-time, Permanent
Salary: £20,500.00-£22,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Account reconciliation: 1 year (preferred)
Work Location: Remote
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